Download or read book The Complete Idiot's Guide to Verbal Self-defense written by Lillian Glass and published by Penguin. This book was released on 1999 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt: Offers advice on identifying the verbal bullies in one's life, determining the difference between abuse and "kidding around," turning negative comments to one's advantage, and delivering verbal defense appropriately and confidently