This is the Fifth Edition of what has become a standard bestselling text on the tools, systems, and principles of Lean Manufacturing and Lean Operations. The Le

Presents a set of core tools for Lean service operations with particular attention given to mapping tools in service. Begins with the inter-related concepts of

This extensively revised edition features sections on the philosophy of Lean, value and waste, transformation frameworks, deployment, and other relevant topics.

'Lean' in this title refers to operations management, the Toyota Production System, and its derivatives. The book is a companion volume to The Lean Toolbox whic